A Few Important Things You Should Know Before Verifying

📄 Document Verification

To provide access to our services, we need to know your real identity, such as name and surname. Depending on the country of citizenship you need to send us a picture of the following types of government-issued identification documents.

  • Passport
  • National ID card (both sides)
  • Driving license

🚨 Other types of IDs, such as residency permits cannot be accepted.

🚨 The validity period of the document at the time of verification must be more than a month before the expiration date.

🤳 Selfie Verification

You’ll also need to submit a selfie of yourself. Selfies should meet the following requirements:

  • Information is clearly visible
  • Colored photo
  • No graphical editors used
  • High-resolution image
  • JPG or PNG format

How long does the verification take?

It usually takes 5-15 minutes to verify your identity if you have uploaded all the necessary documents correctly.

What if I failed the verification?

In case you fail the verification or encounter any difficulties with verification, please contact our customer support by opening the chat window at the bottom right corner or writing an email to support@resaal.com.

Will I need to complete a verification process every time I make a purchase?

No. Unlike other services, Resaal doesn’t require you to pass verification multiple times. Once KYC is passed, you won’t need to go through the process again. In some cases we may ask for additional documents or information to help us but don’t worry, we’ll let you know if we do need these.