FAQs

We request these documents to ensure the security of purchases and prevent any fraudulent attempts. An official ID card, driver’s license, or passport are reliable means of verifying the buyer’s true identity. By confirming your identity, we ensure that your personal and financial information remains secure and is not used by unauthorized parties.

Yes, this step is necessary to ensure complete security for purchases through our website. Sometimes, the bank requests these documents to verify the buyer’s information and ensure there are no fraudulent attempts. Sending your ID is one of the best ways to protect your account and ensure that digital cards are delivered to the correct person.

No, we are fully committed to protecting your privacy. All the documents you send are used solely for identity verification purposes by our security team or the relevant bank. This information will not be shared with any third party unless required by law.

If the required documents are not provided, we may have to suspend or reject your purchase request. We understand this may cause some inconvenience, but this step is necessary to protect you and your funds from any fraudulent activity.

The document verification process usually doesn’t take long. Once you send the documents, they will be reviewed by our security team, and you can typically expect a response within 24 to 48 hours. We do our best to speed up the process while maintaining the highest security standards.

We use the latest encryption technologies to protect the data you send us. These technologies ensure that all information is transmitted securely and can only be accessed by authorized individuals.

Yes, you can hide some unnecessary information such as the full document number or details that are not required for identity verification. However, make sure that essential information like your name, date of birth, and photo are clear so we can successfully complete the verification process.

Yes, many websites and companies that provide digital purchase services follow the same process to verify customers’ identities. This measure ensures the protection of customers from fraud and guarantees that only authorized individuals can use their information.

If your identity is not verified, your account may be vulnerable to unauthorized use or fraud. This could lead to financial losses or misuse of your personal information. Identity verification greatly reduces these risks and protects you from such threats.

Typically, we request an ID card, driver’s license, or passport because they are considered official and reliable documents for identity verification. If you have other official documents recognized by local authorities, you can contact us to check if they are acceptable.

You can send the documents through the secure channels we provide, such as direct upload to the website using certified encryption protocols. Always ensure you are sending the documents through official website channels to keep your data safe.

No, once your identity is verified, we won’t ask you to submit the documents again unless there are special cases, such as updating information or if the bank requests it in case of suspicious activity. This process is a one-time step to ensure continuous security.

If you encounter any issues uploading the documents, you can contact our technical support team for assistance. We are here to help you at every step to ensure the process is smooth and fast.

We strive to complete the verification process as quickly as possible without compromising security standards. We understand the importance of your time and work diligently to ensure that verification is done swiftly while maintaining security.

No, expired documents cannot be used. We require valid documents to correctly and effectively verify your identity. Expired documents may not be considered valid for identity verification by banks or security authorities, so it’s important to provide up-to-date and valid documents to ensure the verification process is successfully completed.

Yes, documents can be rejected if they are unclear, incomplete, or expired. To ensure a smooth verification process, please make sure the submitted documents are clear, up-to-date, and contain all the necessary details.

We accept digital or scanned images of the documents as long as they are clear and of high quality. Ensure that all required information is clearly visible and that the image is free from glare or blurriness.

Yes, if you update your personal information, such as changing your address or contact details, we may ask you to provide new documents to verify the changes and ensure the accuracy of the information.

Even after completing the payment, the bank or payment processor may request identity verification to ensure that the purchase is legitimate and to prevent any fraudulent attempts. This measure helps protect your account and confirms that you are the rightful buyer.

No, the verification process will not affect your bank balance or account in any way. It is simply a security step to ensure the purchase is made safely and by the correct person.

You can track the status of your verification by contacting our customer support team or checking the email notifications we send you. We will inform you as soon as the verification is complete or if additional documents are needed.

No, there are no additional fees for the verification process. It is a security step we take to ensure that all transactions are conducted securely and are protected against fraud.