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Last Updated: September 1, 2026

These Terms & Conditions govern your access to and use of Resaal.com and the products and services made available through the website.

Please read these Terms & Conditions carefully before using our website or placing an order.

By accessing Resaal.com, creating an account, or purchasing any product or service from us, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions.

1. Company Information

Resaal.com is operated by:

Resaal Digital Limited
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Company Registration Number: 16418653
Email: support@resaal.com

2. Our Services

Resaal operates an online platform offering digital products and services, which may include, but are not limited to:

Digital gift cards
Game cards and game credits
Digital codes and activation keys
Gaming subscriptions
Software licences
Digital vouchers
Mobile and gaming top-ups
Other digital products and services

The availability of products may vary depending on your location, platform, account, region, payment method, and supplier availability.

We reserve the right to add, remove, modify, suspend, or discontinue any product or service at any time.

3. Eligibility

By using Resaal.com, you confirm that you are legally capable of entering into a binding agreement.
If you are under the age of 18, you may only use our services with the permission and supervision of a parent or legal guardian.
You are responsible for ensuring that your use of Resaal.com complies with all applicable laws and regulations in your country or jurisdiction.

4. User Accounts

Certain features of Resaal.com may require you to create an account.

You are responsible for:

Providing accurate and complete information;
Keeping your account information up to date;
Maintaining the confidentiality of your login credentials;
Restricting access to your account;
Notifying us immediately if you suspect unauthorised access to your account.

You are responsible for activities carried out through your account unless you have notified us of unauthorised access and we have had a reasonable opportunity to investigate the matter.

We reserve the right to suspend, restrict, or terminate accounts where we reasonably believe that there has been fraud, abuse, unauthorised activity, or a violation of these Terms & Conditions.

5. Acceptable Use

You agree not to use Resaal.com or our services for any unlawful, fraudulent, abusive, or unauthorised purpose.

You must not:

Use stolen or unauthorised payment methods;
Provide false or misleading information;
Attempt to manipulate transactions or pricing;
Create multiple accounts for fraudulent purposes;
Attempt to bypass security, fraud prevention, or payment controls;
Use automated systems, bots, scripts, or other methods to interfere with our services without authorisation;
Upload or transmit malicious software, viruses, or harmful code;
Attempt to gain unauthorised access to our systems;
Abuse promotions, discounts, referral programmes, or other offers;
Use our services in violation of applicable laws or third-party rights.

We may investigate suspicious activity and take appropriate action, including suspending accounts, cancelling transactions where legally permitted, or reporting suspected unlawful activity to relevant authorities.

6. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, prices, availability, and other information displayed on Resaal.com are accurate.

However, errors may occasionally occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update information without prior notice.

Product availability is not guaranteed until an order has been successfully processed and, where applicable, delivered.

Certain products may have:

Regional restrictions;
Platform restrictions;
Account restrictions;
Redemption requirements;
Expiry dates;
Specific terms imposed by the relevant publisher or provider.

You are responsible for reviewing the product description and compatibility requirements before placing an order.

7. Prices and Payments

Prices displayed on Resaal.com may be shown in different currencies depending on your location or selected settings.

Currency conversions, where applicable, may be based on exchange rates determined by our payment providers, financial institutions, or relevant service providers.

We reserve the right to change prices at any time before an order is placed.

The payment methods available to you may vary depending on your location, transaction, currency, and other factors.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Additional charges, including charges imposed by your bank, card issuer, payment provider, or currency conversion provider, may apply. Resaal is not responsible for such third-party charges.

8. Order Acceptance

Submitting an order does not automatically mean that your order has been accepted.

We may need to perform payment verification, fraud prevention checks, security checks, or other necessary reviews before processing an order.

We reserve the right to refuse, cancel, or restrict an order where reasonably necessary, including where:

Payment cannot be authorised;
Fraud or suspicious activity is detected;
Incorrect pricing or product information has been displayed;
The product is unavailable;
The transaction violates these Terms & Conditions;
We are required to do so by law, regulation, or a payment provider.

Where payment has been successfully collected for an order that we are unable to fulfil, the appropriate remedy will be provided in accordance with applicable law and the circumstances of the transaction.

9. Digital Products and Delivery

9.1 Nature of Digital Products

The majority of products sold on Resaal.com are digital products.
Digital products may include codes, vouchers, activation keys, subscriptions, game credits, wallet credits, or direct top-ups.
Due to the nature of digital products, delivery may occur immediately or shortly after payment verification.

9.2 Delivery

Depending on the product, delivery may take place through:

Your Resaal account;
Your order page;
Email;
A digital code or activation key;
A direct top-up or account credit.

Delivery may be considered completed when the relevant digital product has been successfully made available to you or, in the case of a direct top-up, when the top-up has been successfully processed.

9.3 Delivery Times

While many products are delivered instantly, delivery times are not guaranteed.

Orders may require additional processing due to:

Payment verification;
Fraud prevention checks;
Technical issues;
Supplier availability;
Third-party service interruptions.

We will make reasonable efforts to process eligible orders as quickly as possible.

10. Digital Products, Cancellation and Refunds

10.1 Important Information About Digital Content

Digital products differ from physical goods because they may be delivered immediately and cannot normally be returned once they have been accessed, revealed, redeemed, or used.

Where applicable law provides consumers with cancellation rights in relation to digital content, those rights may be affected once the digital content has been supplied and performance has begun with the consumer’s consent and acknowledgement of the applicable consequences.

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded.

10.2 Products That Have Been Accessed or Revealed

Once a digital code, key, voucher, or similar digital product has been:

Revealed;
Displayed;
Accessed;
Delivered to the relevant account or email address;
Redeemed; or
Used,

it may no longer be eligible for cancellation, replacement, or refund, except where required by applicable law.

10.3 Customer Responsibility

You are responsible for ensuring that you select the correct product before completing your purchase.

Please carefully check:

Product name;
Region;
Country compatibility;
Platform;
Currency;
Account requirements;
Player ID or account information;
Other redemption requirements.

We may not be able to provide a refund where a product cannot be used because of:

Incorrect product selection;
Region incompatibility;
Platform incompatibility;
Incorrect account information provided by you;
Incorrect Player ID;
Failure to meet the publisher’s requirements;
Other customer errors.

10.4 Direct Top-Ups

For products involving direct top-ups or account credits, you are responsible for providing accurate account details.

Once a top-up has been successfully completed to the information provided by you, it may not be possible to reverse the transaction.

10.5 Faulty or Invalid Products

If you believe that a digital product is invalid, faulty, or was not delivered correctly, you should contact us promptly at:

support@resaal.com

We may request reasonable information and evidence in order to investigate the issue.

Where a product is confirmed to be faulty and the issue is not caused by customer error, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the case.

11. Third-Party Platforms and Publishers

Many products available on Resaal.com are intended for use with third-party platforms, publishers, or service providers.

Resaal Digital Limited is not necessarily affiliated with, endorsed by, or authorised by the owners of the relevant trademarks, platforms, games, software, or services unless explicitly stated.

Third-party platforms may impose their own:

Terms of service;
Account requirements;
Regional restrictions;
Usage restrictions;
Suspension or enforcement policies.

We are not responsible for decisions made independently by third-party platforms after a product has been successfully delivered or redeemed, unless otherwise required by applicable law.

12. Fraud, Chargebacks and Payment Disputes

We take fraud and payment abuse seriously.

If you believe that an unauthorised transaction has occurred, you should contact your payment provider and Resaal as soon as possible.
Where a customer initiates a payment dispute or chargeback, we may investigate the transaction and provide relevant evidence to payment providers, financial institutions, or other authorised parties where legally permitted.
We reserve the right to restrict or suspend accounts associated with suspected fraudulent activity or abuse.
Nothing in this section prevents a customer from exercising legitimate legal rights or raising a genuine payment dispute.

13. Intellectual Property

The Resaal name, website design, logos, software, content, graphics, and other materials owned by Resaal are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit our materials without prior written permission.

Third-party trademarks, product names, game titles, and logos displayed on Resaal.com belong to their respective owners.

Their appearance on our website does not necessarily indicate affiliation, sponsorship, or endorsement.

14. Website Availability

We aim to provide reliable access to Resaal.com. However, we cannot guarantee that the website or services will always be available without interruption.

Access may occasionally be affected by:

Maintenance;
Technical problems;
Internet or telecommunications failures;
Supplier or third-party service interruptions;
Security measures;
Events outside our reasonable control.

We may suspend or modify parts of the website where reasonably necessary.

15. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the maximum extent permitted by law, Resaal Digital Limited shall not be liable for indirect or consequential losses arising from your use of the website or services.

This may include loss of profits, business interruption, loss of data, or other indirect losses that are not reasonably foreseeable.

Nothing in these Terms excludes liability for:

Fraud or fraudulent misrepresentation;
Death or personal injury caused by negligence;
Any liability that cannot legally be excluded or limited.

16. Privacy and Personal Data

We process personal information in accordance with our Privacy Policy and applicable data protection laws.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using Resaal.com, you acknowledge that your personal data may be processed in accordance with our Privacy Policy.

17. Suspension and Termination

We may suspend, restrict, or terminate access to an account or service where reasonably necessary, including where:

These Terms & Conditions have been violated;
Fraud or suspicious activity is detected;
Required by law or regulation;
Necessary to protect Resaal, our customers, suppliers, or payment partners.

Where appropriate and legally required, we will provide relevant information regarding the action taken.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on Resaal.com with an updated effective date.

Your continued use of the website after changes become effective may constitute acceptance of the updated Terms, where permitted by applicable law.

19. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be limited or removed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

20. Governing Law

These Terms & Conditions and any dispute or claim arising from or relating to them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have jurisdiction, subject to any mandatory consumer protection rights that may apply in your country of residence.